Gloria brings comprehensive expertise in quality management, innovation, customer experience, and emerging technologies to the Vontier board. She currently serves on the boards of United Natural Foods and Aurora Innovation, Inc. Gloria is a member of the Compensation and Technology Innovation Committees of United Natural Foods and a member of the Audit and Nominating and Corporate Governance Committees of Aurora Innovation, Inc. She served on the board of Chesapeake Energy Corporation as a member of its Audit, Nominating, and Governance committees from 2016 to 2021.
Gloria was Corporate VP of Operations & Service Support at FedEx Corporation from 2015 to 2019, where she led operational cost reduction and process improvement initiatives, operations technology innovation, service quality improvement, customer experience, and new service offerings. She originally joined FedEx in 2004 and served as Staff VP, Service Experience Leadership from 2004 to 2016. She received a FedEx Corporate Five Star award for the transformation of its Service Quality Index, which measures critical experience touchpoints that drive FedEx customer loyalty. Before FedEx, Gloria held a broad variety of positions in customer experience management, quality management systems, business development, acquisition integration, and general management.
Gloria holds an MBA from Duke University’s Fuqua School of Business and a Juris Doctorate from University of Pennsylvania Law School. She sits on the board of the Memphis Brooks Museum of Art and is a sponsor for Teach For America.
